ANSWERS TO YOUR QUESTIONS

FAQs

What makes HEX so different?

HEX was created to perform three key functions.

  1. The first is to ensure all the oils, sweat, and odor associated with bacteria and mildew are eliminated entirely from your gear and apparel.
  2. The second is to restore key attributes like wickability and odor prevention back into the fabric. The results are a win-win: fresh, clean clothes and gear and top performance after every wash.
  3. Lastly, HEX Ultra+ Dual Action Gear Wash is the only system designed specifically to clean and protect today’s high performance gear.

Where is HEX Performance made?

We’re proud to say that HEX Performance is made in the USA.

Can I use HEX Advanced Laundry Detergent on all my family’s laundry?

Yes! HEX was inspired by activewear but designed for all laundry. HEX also contains key enzymes to tackle all of your laundry needs. We particularly like to use it with our towels to keep that funky smell from developing.

Is HEX Performance environmentally friendly?

Yes. All HEX Performance products are eco-friendly and biodegradable. Learn more.

Is HEX Performance septic safe?

Yes, HEX products should be septic safe. HEX formulations are biodegradable, and detergents (in general) are typically good for septic systems. Septic systems usually encounter problems if oils are introduced to the system. Detergents generally cut and break down oils making the system run more efficiently. Learn more.

Is the HEX website payment service safe?

HEX’s payment processing system is run through a secure connection to PayPal. We never store credit card information, and your billing and shipping information is stored on HEX’s encrypted server. HEX will never provide that information to anyone. For more information about HEX’s commitment to privacy, please read our Privacy Policy.

I just ordered HEX. When will it arrive?

All HEX orders are typically filled and shipped within two business days.

Does HEX Performance have a fundraising program?

Yes. HEX Performance fundraising is designed to be simple and easy. No more door-to-door sales – it’s all online! To see the details of the program and to fill out an application, visit fundraising.

How can I become a distributor of HEX Performance?

HEX Performance is always interested in partnering with members of the athletic, fitness, outdoors, performance communities and more. To get started, send us an email through our contact page.

Why is HEX Advanced Laundry Detergent in a bag instead of a bottle?

The HEX Advanced Laundry Detergent bag has a smaller carbon footprint, which makes it more green to produce and ship. When you’re finished, the bag takes up less space in your trash too.

Is HEX safe to use in high efficiency (HE) washing machines?

Yes. HEX Ultra+ Dual Action Gear Wash, HEX Advanced Laundry Detergent, and HEX In-Rinse Boosters are safe to use in all machines, including high efficiency washing machines.

Is HEX safe for my pets?

Yes. Items like pet collars and pet beds are easily cleaned with HEX. Additionally, HEX provides long-lasting protection from odors. We’ve received numerous calls from Equestrian owners who have become HEX loyalists by using it on horse wraps and blankets, raving about how well HEX works. All of these items are associated with grime, oil and sweat which is the backbone of HEX Performance.

Is HEX tested on animals?

No. HEX products are never tested on animals.

HEX Advanced Laundry Detergent really works great on my family’s sweaty workout clothes. Can I use it on all my laundry?

Yes! HEX was developed to deep clean body oils, sweat, and dirt, however HEX also contains key enzymes to tackle all of your laundry needs. We particularly like to use it with our towels to keep that funky smell from developing.

Is HEX Advanced Laundry Detergent an additive or a detergent?

HEX Advanced Laundry Detergent is not an additive. It is designed as a standalone detergent made specifically to deep clean the sweat, oil and odor typically associated with bacteria and mildew in performance apparel. Use HEX In-Rinse Booster, the first fabric-safe additive, in place of damaging fabric softeners if you’re looking for additional static control, fragrance, odor protection and softening.

How often should I wash my apparel in HEX Advanced Laundry Detergent?

Use HEX Advanced Laundry Detergent each time your sports clothing and apparel need laundering. Of course your clothes can still get dirty, but each time you wash with HEX Advanced Laundry Detergent, they will be deep cleaned, protected and restored.

Can I use fabric softeners or dryer sheets with HEX Advanced Laundry Detergent?

No, we don’t recommend it. Typically, fabric softeners shouldn’t be used on moisture wicking apparel and performance fabrics because they can leave a wax-like film on the fibers. This wax closes up openings in the knit pattern that helps to keep you dry and cool. HEX Performance Advanced Laundry Detergent is specifically designed to restore moisture wicking apparel by removing this residual film that inhibits these properties.

 

Dryer sheets add a fragrance to mask odor and provide antistatic properties. HEX Advanced Laundry Detergent completely eliminates odors so there’s nothing to mask, and it’s naturally anti-static, saving you time and money.
Looking for that added fragrance? Try HEX In-Rinse Boosters. They’re specially designed to be safe for performance fabrics.

Can I use HEX In-Rinse Booster as a standalone detergent?

No, HEX In-Rinse Boosters are designed to be the first fabric-safe performance additives. It’s the perfect compliment to HEX Advanced Laundry Detergent.

Can I use HEX In-Rinse Booster with my traditional detergent?

No. The formulas of the two products are not complimentary. Keep your life simple and use the HEX system: Advanced Laundry Detergent and In-Rinse Fabric Booster.

Will HEX On Demand+ Spray & Go safely clean my yoga mat?

Yes. Alcohol can break down the material of yoga mats and residues can affect their performance. HEX uses natural science, contains no alcohol and leaves no residues. Items like yoga mats, exercise equipment, helmets, shoes and all items that you can’t wash are why we created HEX On Demand+ Spray & Go.

What is high performance apparel?

High performance apparel refers to fabrics made from a complex, synthetic polyester. These fabrics provide wickability and performance in both hot and cold environments. It was first introduced to athletes in 1996 by the creator of Under Armour® and today, almost two decades later, many major athletic and outdoor companies are providing cutting-edge technology in performance wear.

Does HEX work on athletic shoes and other kinds of footwear?

Yes. When we talk about gear, we’re including footwear in that category. HEX works great on footwear of all kinds.

Can I really wash my son’s hockey and lacrosse gloves and pads in the washing machine?

Yes. HEX Ultra+ Dual Action Gear Wash was designed to clean gear that you thought could never be cleaned. In fact, HEX was developed when a pro lacrosse athlete wanted something that could truly eliminate the smell and grime on his equipment.

For the past three years he has put his gear through a torture test of weekly machine washing, and his results showed that with HEX, besides being clean and odor free, there were no effects on the structure or integrity of his equipment. The good news is you don’t need to clean your gear every week in order for HEX to work. In fact, the HEX cleaning system will give an average of 30 days or more of clean, healthy gear.
It’s important to always follow manufacturer’s care recommendations, we recommend testing for colorfastness before your first wash.

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