Frequently Asked Questions.
Find the answers you’re looking for.
What makes HEX so different?
HEX was created to perform two key functions. The first is to ensure all the oils, sweat, and odor typically associated with bacteria and mildew are removed entirely from your apparel. The second is to restore key attributes of high performance gear and apparel like wickability and odor prevention back into the fabric. The results are a win-win: fresh, clean clothes and gear and top performance after every wash.
Not good enough? HEX Ultra+ Dual Action Gear Wash is the only system designed specifically to clean and protect today’s high performance gear.
What is high performance apparel?
High performance apparel is generally referring to fabrics made from a complex, synthetic polyester. These fabrics provide wickability and performance in both heat and cold situations. It was first introduced to athletes in 1996 by the creator of Under Armour and today, almost two decades later, many major athletic and outdoor companies are providing leading edge technology in performance wear.
Hex laundry detergent really works great on my family’s sweaty workout clothes. Can I use it on all my laundry?
Yes! HEX was developed to deep clean body oils, sweat, and dirt, however HEX also contains key enzymes to tackle all of your laundry needs.
Does HEX work on athletic shoes and other footwear?
Yes. When we talk about gear, we’re including footwear in that category. HEX works great on footwear of all kinds.
Can I really wash my son’s hockey and Lacrosse gloves and pads in the washing machine? I am concerned it will damage them.
Yes. HEX Ultra+ Dual Action Gear Wash was designed to clean gear that you thought could never be cleaned. In fact, HEX was developed when a pro lacrosse athlete couldn’t take the smell and the disgusting build up of grime on his equipment anymore.
For the past three years he has put his gear through a torture test of weekly machine washing, and his results concluded that besides being clean and odor free, there were no effects on the structure or integrity of his equipment. The good news is you don’t need to clean your gear every week in order for HEX to work. In fact the HEX cleaning system will give an average of 30 days of clean healthy gear.
Why is HEX Power+ Laundry Detergent in a bag instead of a bottle?
We chose to put HEX Power+ Laundry Detergent in a bag for several reasons: The bag takes up a smaller footprint, it doesn’t leak, and it provides a unique form factor for a detergent that’s different.
Is HEX Power+ Laundry Detergent an additive or a detergent?
HEX Power+ Laundry Detergent is not an additive. It is designed as a standalone detergent made specifically to deep clean sweat, oil, and odor typically associated with bacteria and mildew in performance apparel.
How often should I wash my apparel in HEX Power+ Laundry Detergent?
Use Power+ Laundry Detergent each time your sports clothing and apparel need laundering. Of course your clothes can still get dirty, but each time items are washed with Power+ Laundry Detergent, they will be deep cleaned, and additional protection will be added.
Is HEX safe to use in high efficiency washing machines?
Yes. Both HEX Ultra+ Dual Action Gear Wash and HEX Performance Power+ Laundry Detergent are safe to use in all machines, including high efficiency washing machines.
Can I use fabric softeners or dryer sheets with HEX Power+ Laundry Detergent?
No, we don’t recommend it. Typically, fabric softeners shouldn’t be used on moisture wicking apparel and performance fabrics because they can leave a wax-like film on the fibers. This wax closes up openings in the knit pattern that help to keep you dry and cool. HEX Performance Power+ Laundry Detergent is specifically designed to restore moisture wicking apparel by removing residual film that inhibits these properties.
Dryer sheets add a fragrance to mask odor and provide antistatic properties. HEX Power+ Laundry Detergent completely eliminates odors so there’s nothing to mask, and it’s naturally antistatic, so there’s no need for dryer sheets, saving you time and money.
Where is HEX Performance made?
We’re proud to say that HEX Performance is made in the USA.
Is HEX Performance environmentally friendly?
Yes. All HEX Performance products are eco friendly and biodegradable.
Is HEX safe for sensitive skin?
HEX is skin friendly. HEX contains no dyes, perfumes, or optical brightener, which are typically the main cause of skin irritation in detergents. HEX Performance has a team of scientists who are committed to providing healthy environments in everything we do.
Will HEX On Demand+ Spray & Go clean my Yoga Mat?
Yes. Alcohol can break down the material of yoga mats and residues can affect their performance. HEX contains no alcohol and leaves no residues. Items like Yoga mats, exercise equipment, and all items that you can’t wash are why we created HEX On Demand+ Spray & Go.
Is HEX safe for my pets?
Yes. Items like pet collars and pet beds have proven to be easily cleaned by HEX. Additionally HEX provides long lasting protection from odors. In fact we’ve also received numerous calls from Equestrian owners who have become HEX loyalists by using it on horse wraps and blankets, raving about how well HEX worked. All of these items are associated with grime, oil, and sweat which is the backbone of HEX Performance.
Is the hex payment service safe?
HEX’s payment processing system is run through a secure connection to PayPal. We never store credit card information and we store billing and shipping addresses for your ease of use only if you decide to create an account with us. Even then, that information is stored on an encrypted server. HEX will never provide that information to anyone.
Should I take my wedding/engagement rings or other jewelry off while I’m using HEX Performance?
You don’t need to take your jewelry off. HEX Performance products are noncorrosive.
Does HEX Performance have a fundraising program?
Yes. HEX Performance fundraising is designed to be simple and easy. No more door to door sales – it’s all online! To see the details of the program and to fill out an application, visit hexperformance.com/fundraising.
How can I become a distributor of HEX Performance?
HEX Performance is always interested in partnering with members of the athletic, fitness, outdoors, performance communities, and more. To get started, send us an email through our contact page.